Janet Ward - Manager

Janet started her career in the CAB service as a volunteer at Speke CAB and was originally employed at Liverpool Central as the Deputy Manager. The bureau has grown considerably since she became the Manager when there were just four paid staff, now she manages a team of 28 staff and some 40 volunteers. Janet misses working directly with clients but enjoys the demands of developing and overseeing the delivery of a quality services for clients.

Kristian Khan - Deputy Manager

Kristian has been involved with CAB since 1999, after leaving university. He started of as a volunteer on the General Advice Service and volunteered in this role for one year. Kristian gained employment at a CAB project within a high secure mental health setting but continued to volunteer during this time. When this position ended, Kristian began to volunteer within the special money advice service before obtaining the paid position of advice session supervisor in August 2002. Kristian remained in this role until January 2008 when he assumed the position of Deputy Manager. Kristian has strategic responsibility for the general advice service and the volunteers and staff based within it.

Donna Sullivan - Receptionist

I came to work at the Bureau in March 2004 as a volunteer as I had been at home raising my family. As my youngest was getting older I wanted to gain some confidence and experience in order to get back into employment. After volunteering for 2 and half years I secured the role of full time paid Receptionist here at the Bureau. I enjoy my work enormously and find it very rewarding, even though it is a very busy environment! I assess clients when they arrive and then arrange for them to see an adviser who will help them with their rights and options. Should you ever visit the Bureau I look forward to meeting you!

Money Advice Unit - Coordinator and 5 Money Advisers

Housing Unit - Coordinator and 3 Housing Advisers

Admin Unit - Coordinator and 6 Administrators

Pamela Goodwin - Volunteer Development Officer

Pamela has been in post since February 2008, and prior to this she has been both a volunteer and a paid employee within the service. Pamela spent five years at Knowsley District Bureau in a variety of roles and also gained voluntary experience with Victim Support. Pamela joined Central CAB as Guidance Tutor in September 2006, and was responsible for the initial training of volunteers. This role showed that there was a need for the guidance tutor function to be expanded and the role of Volunteer Development Officer was created. Pamela was the successful applicant and in this new role has responsibility for recruitment and selection of volunteers, training, support of advice sessions and quality monitoring. She works closely with the Deputy Manager and the Training and Recruitment Coordinator

Nina Houghton - Training and Recruitment Co-ordinator

Nina has been in post since March 2008 and is responsible for the recruitment and initial training of volunteers across all seven Liverpool bureaux. IN Liverpool Central Cab she works closely with the Deputy Manager and the Volunteer Development Officer on four volunteer recruitment campaigns per year. Nina was new to the CAB service upon securing this post , having spent her career as a teacher in the adult learning sector. Nina adapted quickly to the demand of the new role and is thoroughly enjoying her new career direction. Nina has been particularly successful in securing funding to train volunteers in the generic skill that they will need to move into their different voluntary roles within the service.

Financial Capability -

Financial Capability Trainer and several volunteers